SITE TERMS & CONDITIONS

Placement of an eCommerce order indicates your acceptance of the following terms and conditions, please read carefully to ensure you’re happy to proceed. We may, from time to time make changes to this site and these terms and conditions so please review this page before making any purchase. Not withstanding the following, we’re here to help you as best we can and hope you enjoy your Costume Land shopping experience. If you need any help you can reach our Customer Service Team at fun@costumeland.com.au or by using the Quick Contact form below. Costume Land is an Australian company serving the needs of the Australian market, we do not sell to overseas markets.

RETURN POLICY: 

Please keep your receipt as proof of purchase, Costume Land will provide a refund/exchange on products where required by state and/or federal law. During the COVID-19 pandemic and until further notice “Change of mind” returns are not available. This includes returns of items where you have chosen the wrong size, wrong colour or is no longer required. This applies to all products and has been implemented in an effort to control the spread of the Coronavirus.

If you are seeking to return an item outside of the above “change of mind” return please email us at fun@costumeland.com.au within 14 days of purchase and let us know the following;

• Your full name

• Contact telephone number

• Your invoice or docket number

• The product you wish to return and your reason for the return.

Once approved for return you will be issued with an RMA number (Return Authorisation Number) along with instructions on how and where you are to return the item. All items retuned on an RMA will be assessed before a refund or exchange is approved. Please follow the above instructions carefully, any items returned without an RMA number can not be accepted. Costume Land is not responsible for the tracking of, or the secure delivery of the returning item/s.

DISCOUNT CODES:

Where a discount has been offered, discount codes are limited to one per transaction. 

ORDER CANCELLATION:

If notified before goods have been dispatched, Costume Land can accommodate order cancellations. If items have been shipped, Costume Land reserves the right to refuse order cancellation or charge a cancellation fee should we be able to request the return of the package from our third party delivery service provider.

LIABILITIES:

Costume Land and its employees are not liable for any losses or damages caused by this website or websites linked to or from this website. We reserve the right to refuse any order without reason. Upon cancellation of an order we will make all reasonable attempts to contact you using the details you have provided. All received monies will be refunded using the original method.

DELIVERIES & THIRD PARTY SERVICES:

Delivery services are provided by third party service providers, Costume Land cannot be held responsible for security of items or delivery times. The delivery times provided by Costume Land are estimates only. Costume Land will not be held accountable for late deliveries or loss or damage relating to late deliveries. In the event that multiple items are ordered, part deliveries may be made where stock is not available. All reasonable attempts to notify you will be made using the details you provided with your order. Please ensure you enter the correct delivery address in your order, Costume Land cannot be held responsible for incorrectly entered delivery addresses. This includes change of address, if you require the delivery address to be changed please contact our Customer Service Team prior to the order being shipped. ACCEPTANCE OF THE GOODS, please ensure you are available to receive your delivery. Costume Land will not be held accountable for lost or stolen deliveries where the buyer has not been available to accept the item/s.

COPYRIGHT & TRADEMARKS:

All rights not expressly granted herein are reserved. Any unauthorised use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without prior written permission.  Not withstanding the above, functionality provided by the site to push content to social media sites by end users is permitted.

LINKS:

This site contains links to other sites on the Internet that are owned and operated by third parties. It is acknowledged that Costume Land is not responsible for the operation of or content located on or through any such site.

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PRIVACY: 

Costume Land treats your personal information and online privacy with the utmost importance. Costume Land complies with all applicable Australian data protection and consumer legislation for online retail. We aim to ensure that our privacy policy meets all legal requirements, both State and Federal in order to maintain and honour your privacy. Our eShop will ask you for information such as name, email address, billing address, delivery address, phone number and your product selections. We may also collect information about where you are on the internet (the URL that brought you to us, your IP address, browser type, device used (iOS, Android, Desktop), pages of our website viewed, and search terms). This information could be used for targeting our promotions and refining our online product. When you register as a user or check out as a guest on our website, we may also use your personal information to send you marketing and/or promotional materials from time to time. You can unsubscribe from marketing information at any time by using the unsubscribe function within the marketing material.

The Costume Land website contains links to third party internet sites and services that may collect data if you were to enter their site. They each have separate privacy and data collection practices that are independent of their own site and therefore Costume Land carries no responsibility or liability to their websites. While we strive to protect your personal information whenever you voluntarily disclose personal information on any website, that information could be collected and used by others. Costume Land can’t fully ensure the security of information you transmit to us. Any information you transmit online you do so at your own risk and you are responsible for maintaining the secrecy of your passwords and account information. We will not disclose any information about any individual without the individual’s consent, except to comply with applicable law or valid legal process. We will not share your email address or personal information with third parties or make public any data entered while placing your order. The only information we won’t retain is your credit card or banking details. Once you submit a transaction through our site the details are sent to a secure third party (PayPal or Stripe) who process this information and carry their own Privacy Policies. When purchasing from our eShop your credit card details are not stored by us in accordance with PCI-DSS standards, your financial details are passed through to a secure server using the latest 256-bit SSL (secure sockets layer) encryption technology.

We use cookies to keep track of your current shopping session and personalise your experience. This is required for a shopping basket function to work properly. Cookies are short pieces of data that are sent to your computer when you visit a website, this data is then returned to that website when you revisit. This allows us to recognise you automatically whenever you visit our site so that we can provide you with a better service. We also use cookies (and similar browser data, such as Flas cookies) for fraud prevention and other purposes. If your web browser is set to refuse cookies from our website, you will not be able to complete a purchase or take advantage of certain features of our website.